What Information We Hold and Why
When you create an account, we collect your name, email address, phone number, and date of birth to verify eligibility and maintain your account. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record the transaction reference, amount, and timestamp — we
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do not store your mobile wallet PIN or full account credentials. We also collect device identifiers, IP address, and session data to detect unusual login activity and keep your account secure. If you contact our support team, the conversation is logged and linked to your account
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for follow-up. We do not sell your personal data to third parties. Data shared with payment processors like bKash and Nagad is limited to what those services need to complete your transaction. Your data is stored on servers with SSL encryption, and access is restricted to
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authorised staff only. Availability of our services, and the data rights that apply to you, depend on your local law and the eligible regions we serve.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.